Frequently asked questions
Answers to our customers’ most common questions
The prices shown on our website are for reference and information only. Please contact our sales team to confirm the exact price and availability.
The minimum order value is RUB 3,000.
You can collect your order only after the funds have reached our bank account and provided that the products are in stock.
Yes, we participate in tenders.
Yes. Please email your enquiry to info@paneco.ru.
Yes. Our own drivers deliver orders in Moscow and the Moscow Region on working days from 10:00 to 18:00.
Courier delivery within the Moscow Ring Road (MKAD) costs RUB 690. Orders over RUB 20,000 are delivered free of charge. Delivery costs for the Moscow Region are calculated individually; please contact our sales team.
If the products are in stock at our warehouses, delivery will take place within 2–10 days after the funds have reached our bank account.
Yes. Warehouse collection is available if the products are in stock and the funds have reached our bank account.
Warehouse: Innovatsionny Proyezd, C1, Technopark Industrial Zone, Gorki Leninskiye settlement, Moscow Region, Russia.
Coordinates: 55.525807, 37.776664.
Warehouse opening hours: Monday–Friday, 9:00–17:30.
Please notify us of your arrival in advance to speed up collection.
You must bring your passport and a power of attorney issued by your organization.
To arrange access to the site, call +7 (499) 450-72-44.
Additional details, including package dimensions and storage temperature, are agreed individually with your sales representative.
Warehouse: Innovatsionny Proyezd, C1, Technopark Industrial Zone, Gorki Leninskiye settlement, Moscow Region, Russia.
Coordinates: 55.525807, 37.776664.
Warehouse opening hours: Monday–Friday, 9:00–17:30.
Please notify us of your arrival in advance to speed up collection.
You must bring your passport and a power of attorney issued by your organization.
To arrange access to the site, call +7 (499) 450-72-44.
Additional details, including package dimensions and storage temperature, are agreed individually with your sales representative.
Anyone may collect an order if they bring the organization's stamp or a power of attorney authorizing them to receive the paid goods.
Yes. We supply products throughout Russia and internationally. Delivery costs are calculated individually; please contact our sales team.
We ship with the following transport companies:
Delovye Linii
Zheldorekspeditsiya
Biocard
Major Express
CDEK
You may also arrange for another transport company to collect your order from our warehouse.
Delovye Linii
Zheldorekspeditsiya
Biocard
Major Express
CDEK
You may also arrange for another transport company to collect your order from our warehouse.
Yes. We ship under the required temperature conditions. Available options include +2 to +8 °C, −70 °C and room temperature.
Yes. The minimum order value is RUB 20,000.
Yes. The minimum volume is 5 litres. Please contact our sales team for pricing and lead times.
Yes. We can supply any product from our manufacturers and suppliers, even if it is not listed on our website, provided that it is permitted for import into the Russian Federation. For pricing and delivery times, email info@paneco.ru with the catalogue number and manufacturer.
Yes. Volume discounts are calculated individually. Please contact our sales team.
No, but individual customers can place orders through paneco-ltd.ru or the OZON marketplace.